Happy Candlesticks, live chat and Airtable

Published: 
July 15, 2020

Thanks to Ben Serbutt from Fat Beehive who helped Angela.

Also, thanks to John Stewart from Ten4 Design who helped Dumitru Puscasu: 

John was very responsive and offered me a coaching session right away. The coaching session went very well and I have quite a few things to think about and work on. I am very glad to you and John for all your support.

Thanks to all the other Candlesticks who volunteered this month! Your generosity makes Candle possible.

Tech update

We've made a batch of improvements: 

  1. We've moved our sign-up process from Google Sheets to Airtable. Airtable facilitates a much quicker matching process and removes ugly duplication of data. It also lets us automatically create the intro emails. This feels like a big win.
  2. As an experiment, we've added an Intercom live chat widget to the website, to see if that helps charities frame their question before filling in a form. (We've got an inkling that framing the question is a blocker.)
  3. We've created an Asana board. This is a glorified to-do list, but better than no to-do list.