“Digital Candle was a quick service. The results mean we can maintain contact with the people that the charity supports.”
The challenge
Ben works for DASH Ceredigion, which organises leisure schemes for children with additional needs, disabled children and young people within the county of Ceredigion in Wales.
They had an established landline phone number for decades, and people knew it well. But they were moving out of the area, with people also working from home, and didn’t want to confuse people by changing their phone number. That could mean losing touch with people who really needed their help.
They imagined they’d probably only need one person using the new system, and wanted to retain the option of having several people use it if needed.
They thought that there would be an online phone number option that would help them keep their phone number. They’d looked at Microsoft Voice and Google Voice, but they wanted to understand all the options before leaping in and assess whether they were right for them.
The solution
So Ben reached out to Digital Candle. He completed the form on our website, outlining his challenge.
And we had just the expert to help - Emrys.
We introduced them by email and they set up a time to speak over a video call.
“Emrys guided and educated me to understand what service might benefit me the most,” said Ben.
“We had identified one service we thought could be the one. But thanks to Emrys’s guidance, I understood that the service I had identified would not have been useful in the medium to long term. Together, we were able to identify another.”
The results
“Emrys was very helpful and honest.”
“Digital Candle was a quick service. The results mean we can maintain contact with the people that the charity supports.”
If you’re struggling with assessing VOIP phone systems and need some free advice, you too can just ask a question and get matched with an expert.